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Knowledge Base

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Common support questions

After purchasing, log in to your McAfee account, go to My Account, and select Add Device. Download the installer for your operating system and follow the step-by-step setup wizard. Installation typically takes 3–5 minutes and requires no technical knowledge.
Visit the McAfee sign-in page and click 'Forgot password.' Enter your registered email address and you'll receive a password reset link within a few minutes. If you don't see it, check your spam folder or contact our support team for assisted account recovery.
Log in to your McAfee account and navigate to My Subscriptions. You'll find a renew option next to your expired subscription. You can also contact our support team who can process the renewal for you and ensure there's no gap in your protection.
On Windows, use the built-in McAfee Consumer Product Removal (MCPR) tool for a clean uninstall. On Mac, drag McAfee from Applications to Trash, then empty. For mobile, uninstall the McAfee app like any other app. Contact support if you encounter any issues.
Yes. Log in to your McAfee account, remove the old device, and add your new device. Your subscription and remaining days transfer automatically. If you need assistance, our support team can walk you through the process step by step.